Deleting and Cancelling an Order

B-Cart allows merchants to cancel orders when needed. This can help manage errors, customer cancellations, or changes in stock availability. Note that cancelling an order does not affect payment or external accounting systems.

Who Can Cancel Orders

• Merchants: Can cancel any order by changing its status.

• Customers: Cannot cancel orders once placed.

How to Cancel an Order

1. Find the Order
   Go to the Orders section and locate the order you want to cancel.

2. Change the Order Status
   Open the order and set the status to Cancelled.

3. Save Changes
   Once saved, the order will no longer appear as outstanding and won’t be included in reporting totals.

Important Notes

• Cancelling an order does not affect payments.
  If a payment has already been processed, you’ll need to handle any refunds manually before cancelling the order.

• Cancelling an order does not delete the invoice from external accounting software (e.g., Xero, QuickBooks).
  You will need to delete or void the invoice manually within the connected accounting platform.

If you're unsure how to handle a cancelled order with payments or accounting, contact B-Cart Support for guidance.