B-Cart uses two systems to track the progress of orders: Order Status and Payment Status. These indicators help merchants and customers understand where an order is in the fulfilment process and whether payment has been received.
Order Statuses
Order Status shows the current stage of the order in your workflow.
1. Pending Approval
The order has been submitted but is awaiting manual approval by a merchant before processing.
2. Pending Payment
The order is approved but payment is still required before it can move forward.
3. Processing
The order has been approved and is currently being packed, fulfilled, or otherwise worked on.
4. Shipped
The order has been dispatched and is on its way to the customer.
5. Cancelled
The order was cancelled by the merchant and will not be fulfilled. Cancelled orders are no longer considered outstanding.
6. On Hold
The order has been paused by the merchant, possibly due to stock issues, customer instructions, or payment concerns.
7. Completed
The order has been fully processed, shipped, and finalised.
Payment Statuses
Payment Status tracks how much of the order has been paid for.
1. Unpaid
No payment has been recorded for this order.
2. Partially Paid
Some payment has been received, but the order is not fully paid.
3. Paid
The full amount for the order has been paid.
4. Not Tracked
Payment is not being tracked for this order. This means payments were not enabled for either the merchant or customer when this order was placed.
Why These Statuses Matter
Together, order and payment statuses help streamline communication between merchants and customers, automate workflows, and ensure clarity across your business operations.
If you need help updating or interpreting order statuses, contact B-Cart Support.