Voiding a payment allows you to cancel a payment record that was created in error or is no longer relevant. This is only available for certain payment statuses and must be done by a merchant.
When Can You Void a Payment?
A payment is voidable if it is in one of the following statuses:
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Processing
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Initiated
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Upcoming
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Failed
If a payment is in any of these states, you will see the Void option under the Actions tab on that payment.
When You Can't Void a Payment
If a payment is already in Successful status, it cannot be voided. Instead, you should use the refund option if the payment needs to be reversed.
Note: You also cannot void external payments (e.g., those made through Stripe) once they've been marked successful, for system integrity and audit purposes.
How to Void a Payment
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Navigate to the order with the payment you want to void.
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Under the Payments section, find the payment.
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Open the Actions menu and select Void (only visible for eligible statuses).
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Confirm the action.
Once voided, the payment will be marked as Voided, and it will no longer contribute to the payment total for the order.
If you need help determining whether a payment should be voided or refunded, reach out to B-Cart support.