Editing a Payment

Sometimes you may need to update payment details. B-Cart allows you to edit manual payments that were recorded by a merchant. However, there are some restrictions to ensure accuracy and reliability of records.

What You Can Edit

You can update the following fields on a manual payment:

• Payment Method – Update how the payment was made (e.g. Bank Transfer, Cash, etc.).

• Status – Change the payment status (e.g. from Processed to Successful).

• Reference – Add or update external references (e.g. EFTPOS ID, transaction code).

• Notes – Update or add context to the payment (customers can see these notes).

What You Cannot Edit

• Amount: The payment amount cannot be changed.

  • If the amount is incorrect, you should void the payment and create a new one with the correct amount.

• External Payments: You cannot edit payments made through external systems, such as Stripe.

  • This is to preserve accuracy and ensure data reflects what was processed through those systems.

• Locked Payment Statuses: Payments marked as any of the following cannot be edited:

  • Successful

  • Refunded

  • Cancelled

  • Voided

How to Edit a Payment

1. Navigate to the order containing the payment.

2. Find the payment you want to edit and click Edit.

3. Make the necessary changes (method, status, reference, notes).

4. Save your changes.

If you need to adjust the amount, void the existing payment and add a new one with the correct amount and details.

For questions or support editing payments, feel free to contact the B-Cart support team.