Organisation settings let you manage your company’s core details and preferences. While some of these settings apply to all organisations, others—like invoice handling and payment tracking—are only available to merchants.
Organisation Details
To manage your organisation’s details, head to the Organisations tab, select your organisation, then go to the Details section.
Here’s what can be updated:
All users (merchants and customers):
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Company name
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ABN (Australian Business Number)
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Internal email (your main contact email)
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Company address
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Time zone
Merchant-only fields:
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Support email (visible to customers under the Support tab)
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Support phone number
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Company logo/image (used in branding, including login pages)
Customers cannot edit support details or upload a company logo.
Organisation Settings (Merchant-Only)
Under the Settings tab, merchants can configure system-wide preferences for their organisation:
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Default delivery fee: This applies to any customer not assigned a delivery profile.
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Default payment terms: Set standard terms like Net 30, Net 60, etc.
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Custom login page: Create a unique sign-in URL (e.g.,
/sign-in/joes-fruit). When enabled, customers can use a branded login page with your logo and business name. (More details in the Custom Login Pages article.) -
Invoice notes: Add messages or banking instructions to the bottom of invoices (e.g., “Please transfer to BSB 123-456, Account 987654”).
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GST registered: Indicate if you're registered for GST.
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Email invoices to customers: When enabled, invoices are automatically emailed (PDF attached) once an order is marked complete. If you send invoices via your accounting system, you can disable this.
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Track stock globally: Enables stock tracking across the platform. You can also control stock tracking per product.
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Available on backorder: Allows products to go into negative stock if enabled. This too can be controlled per product.
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Payments enabled: Enables the platform’s internal payment tracking. Note: individual customers must be set to Track Payments for this to apply on a customer level.